CQC carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.The inspection took place on 10 January 2017. This was an unannounced inspection, and was carried out by two inspectors.
Some findings from the report:
People were treated with kindness and compassion. We observed some positive interactions with people. We observed one staff member telling several people “If you need me, let me know. I’m around all day.”
One visitor spoke highly of the staff. They said “People outside of here even tell me the care here is brilliant. It’s the best, this is home,” and “I personally think the majority of the staff are very good at what they do, they do their best.”
People using the service said “All of the staff are lovely,” and “All the staff are wonderful, although we all have our favourites,” and “I feel lucky to be here.” When one member of staff walked by, one person pointed them out and said “(staff name) is so kind, they will do anything for you.” Another person said “He’s [staff] lovely, always smiling and checking on me.”